At Varné, every piece is thoughtfully crafted and carefully inspected before it is shipped. As we continue to grow, we are currently offering exchanges only. Returns and refunds are not available at this stage.
1. When Can You Request an Exchange?
We accept exchange requests only in the following situations:
Size Issue
If the size you received does not fit and the required size is available.
Damaged Product
If your product arrives damaged or defective.
Incorrect Product
If you receive a product different from the one you ordered.
2. Exchange Conditions
To be eligible for an exchange:
- The exchange request must be raised within 7 days of receiving your order.
- The product must be unused, unworn and unwashed.
- The original Varné tags and labels must be intact and attached.
- The product must be returned in the same condition in which it was delivered.
- The product must not have stains, alterations, damage, or any visible signs of use.
- The original packaging should be retained wherever applicable.
Products that do not meet these conditions may not be eligible for exchange.
3. How to Request an Exchange
To request an exchange, please email us at support@varnestudio.com within 7 days of receiving your order.
Please include:
Order Number:
Name:
Reason for Exchange:
Required Size (if applicable):
For damaged or incorrect products, please attach clear photographs of the product and packaging.
Please do not send the product back until your exchange request has been reviewed and approved by our team.
4. Exchange Shipping Charges
Size Exchange
For exchanges due to size or fit issues, the applicable exchange/reverse-shipping charges will be borne by the customer.
Damaged or Incorrect Product
If the product received is damaged, defective, or incorrect, Varné will arrange the exchange and bear the applicable shipping charges.
5. One-Time Exchange Policy
Each order is eligible for one exchange only.
Once an exchanged product has been delivered, it cannot be exchanged again.
All exchanges are subject to the availability of the requested size or product.
6. No Returns or Refunds
At present, Varné does not offer returns or refunds.
We currently offer exchanges only for the eligible situations mentioned in this policy.
We intend to introduce a return option in a future phase and will update this policy once it becomes available.
7. Contact Us
For any questions regarding your exchange, please contact us:
Email: support@varnestudio.com
Instagram: @varnestudio